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  1. Alvin
    May 1, 2015 @ 11:03 am

    This doesn’t work with PLDT HOME FIBR modem/router GPON Optical Network Unit (AN5506-04-FG), After attaching the NAS to LAN1 port, all connections are just fine. BUT the LAN1 light is just blinking. The NAS device cannot be detected. The WD My Cloud app always get the message/error “No device found.”


  2. Alvin
    May 1, 2015 @ 11:06 am

    The NAS is working just fine and can be detected at the store where I bought it. They say it has something to do with my modem/router. I guess there’s something wrong with it’s DHCP since I can’t even access it with the simple 192.168.1.x in the browser. Or the NAS can’t just work along with it.


    • Cayo Fragada
      June 7, 2015 @ 12:53 am

      Hi Alvin,

      Apologies on the late response here, just been really busy.

      Anyway, physically, I don’t see why the LAN port would be an issue with the NAS. My router is/was connected to the modem’s first port and the NAS, then connected to the router. It could be a DHCP issue since I think ISPs provide dynamic IPs unless request for a personal static IP, but it shouldn’t stop you from connecting to it though, that’s a bit strange.

      With some of the other UPnP equipment that I’ve used (Chromecast was quite problematic at first) it was a double NAT configuration that I had to look into. You should be able to access the settings of your router directly even if you’re using the one provided by your ISP. So try looking into your router’s settings first. If that doesn’t work, I recommend testing out a separate router and hook up the NAS to that.

      Hope this info still helps!



  3. Sylvain
    October 8, 2015 @ 1:31 am

    Hi Cayo,

    I was planning to buy the EX2 to use as a media server with my Raspberry Pi 2 running OSMC.
    Could you tell me a bit more about your own experience with the EX2 and Raspberry Pi?



    • Cayo Fragada
      October 10, 2015 @ 10:28 am

      Hi Sylvain,

      I haven’t had a chance to get the updated RPi 2 yet but based on what I’ve been reading since its release, its quite the upgrade from its predecessor but for now I’m still using my Model B but just as a personal file server – so I’m hoping I could grab hold of the RPi 2 soon.

      When I used to run the RaspBMC build on my Pi though, the only things i hated were that videos wouldn’t load immediately and there I would run into the occasional buffering (depended on the video I would stream). Personally though, I think that it was due to the humble hardware that the old RPi housed. However in terms of connecting to the EX2, I never really ran into any issues and was pretty satisfied with the setup. With the hardware upgrade on the RPi 2, videos should open faster and performance should be significantly better.

      I think OSMC is already built on top of the Kodi Helix now and should run just fine on the RPi 2. I’m running Kodi on my tablet and TV now (All Android-based) and I have no issues with streaming over the internet or a personal server. The system handles HD videos without any hiccups.

      I would suggest though that if you’re using an AC router and you’ll be placing the RPi 2 where the 5Ghz signal is accessible, get an AC Wifi Dongle. You’ll feel the difference of the internet speed when your gadgets aren’t competing for bandwidth.

      Let me know when you’ve got OSMC setup and running, would love to get feedback on your experience with it. In getting the My EX2, if you have a lot of media on hand, I’d say just go for it. It works well and if you have time to really come up with a setup of your own, it turns into a much more functional device.



  4. Ces
    February 17, 2017 @ 10:39 pm


    I was wondering how you setup the personal cloud storage. I’m not techie so please bear with me. I have PLDT fibr like this and it’s connected to my CPU. Do I need to change some configuration to make it work? I have a cisco E1200. How does the cabling work?


    • Cayo Fragada
      March 18, 2017 @ 5:36 pm

      Hi Ces,

      Apologies it took a while to get back to you on this. I have the same modem but also use a different router (TP-Link). Regardless of that though, I think the PLDT Router should work just as well with the My Cloud Ex 2 or any other Cloud Storage device. Just plug it into one of the LAN ports on the router and it should work.

      Alternatively, you can try Media Server software that can just run through your CPU. I personally use Plex since they offer it for free and use it only for home use. Just download it from their site and choose the respective folders from where you store your files on your PC. You will need to use the Plex App though but it’s pretty straightforward.

      Let me know if you give it a go. Cheers!


  5. Jay r Gajardo
    August 4, 2020 @ 9:34 pm

    Hi Cayo…

    Im having the same issue with WD MyCloud EX2 Ultra.. i my device can see/locate the MyCloud… Is there any update in this issue? Thanks


    • Cayo Fragada
      August 15, 2020 @ 2:14 pm

      Hi Jay-R,

      Can you give a little more detail on the issue you have here? How is the EX2 currently setup?


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